Refund policy

RETURN AND REFUND POLICY

We want you to love your purchase from Chaos & Confetti Co! Eligible items may be returned within 14 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, unopened, and in the same condition in which it was received. Customers must provide proof of purchase.

To request a return, please contact us through the Contact page on our website within 14 days of delivery. Items sent back without first requesting a return will not be accepted.

FINAL-SALE ITEMS

Custom, personalized, made-to-order, and specially requested items are final sale and cannot be returned or exchanged. Gift cards and sale or clearance items are also final sale.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable. We recommend using a trackable shipping method, as we cannot guarantee receipt of a returned item.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 3 days of delivery and include photos of the item and packaging so we can make it right.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card company to process the refund.

EXCHANGES

The quickest way to receive a different item is to return the eligible item and place a new order after the return is approved.

Chaos & Confetti Co reserves the right to refuse returns that do not meet the requirements above.